Print
Bookmark and Share
E-mail

Great Primary Care Physician Visit 

Jennifer Robinson

I have to share this experience I had today—a unique patient experience.  I visited a new primary care physician this afternoon.  When I first entered this physician’s office, I felt like I was walking into a yoga studio—very fitting, since they teach yoga there.  The waiting room was feng shui with soothing colors, modern furniture and zero clutter.  I was immediately at ease.  I was asked to complete the paperwork prior to coming, because of its depth.  The questions—about 10 pages worth—focused not only on my health, but also on my perception of it.  The receptionist asked to take my picture as she discreetly raised a small circular camera at me.  Smile?  Why not?  You people are making me feel better already.  I was gently escorted to a quant room.  The only give away to this room being a ‘patient room’ was an examination table and computer.  Otherwise, it looked like someplace I’d like to hang out.  A few instances later, the physician arrived.  Following my instincts, I jumped onto the patient examination table.  She laughed.  “Here, have a seat in this chair.  It’s more comfortable.  I want to get to know you more as a person first.”  I laughed.  Wow, what a concept.  Taking her advice, I made myself comfortable in the plush chair next to her computer desk.  Hey, didn’t I see that desk at IKEA?  For the next 30 to 45 minutes we sat together and she went through every single page of new patient paperwork that I had completed.  This was my personal interview.  Family history.  Daily habits.  How I feel.  What I want to change about my health.  She looked me in the eye and talked to me like human being.  She typed away as I talked, never even having to look at her computer screen.  We developed a treatment plan together.  But we weren't finished yet.  She took me to another room, where I was educated on the homeopathic treatments she was prescribing for me.  Another professional sat with me for an additional 10 or 15 minutes going over the treatment, the indications, side effects, and intake instructions.  Then I was escorted to the receptionist where I scheduled a complete physical and health screening.  I left the office feeling relieved.  I did it.  I’m talking care of me.  And I finally found a doctor who took the time to know me—before treating me.  She called this a partnership.  That’s how we should all feel about our medical providers.     



Bookmark and Share

Comments

Jenrobinson : re: Great Primary Care Physician Visit commented on Wednesday, March 10, 2010 4:11:28 PM
RESPONSE TO COMMENT: That's a great point. Many employees have to go without insurance entirely. That is not the case for me. I am also lucky because I was able to select from three types of plans, all administered by the same carrier. I actually have a middle-of-the-road plan. Most providers understand that providing a higher level of care is win-win. Many providers (in my opinion, usually the specialists)are constantly raising that bar, whether it's because they are philanthropists or because they want to beat out the competition. In this case, I believe that this physician has a strong personal integrity and wants to revitalize the role of the primary care physician. OK, so that IS a little presumptuous on my part. This was just a standard primary care physician visit, and I just paid the standard co-pay. Everything was included in this. But think of it this way: I was so happy with the visit that I’ve committed to going regularly to check on my health. I am following up with the physician at the end of the month (another office visit & co-pay) to see if the treatment plan I’m doing is working. I’m also getting screening blood work done (another office visit & co-pay). I plan to regularly follow up with this physician (office visits & co-pays) to make sure I'm staying on top of things. I haven’t seen a primary care physician just to get a ‘check up’ since I was a kid... I'm 33. I had mistakenly considered my prenatal visits two years ago as ‘check ups’. Wrong. More importantly, I feel mentally invested in this patient/physician relationship. So, she’s just achieved a life-long patient. The lengthy and thorough initial interview (front end work for her) means more straight forward follow up (less back end work for her). It also means a more informed and compliant patient... again, this makes both of our lives easier. I was also so happy that I referred my husband to her. I'm so happy that I'm writing about the experience in this blog. Looking at long term health costs, her preventative medicine approach & focus of nutrition/life habits (1) saves the insurance company money and (2) helps to lower everyone’s healthcare costs. She just happens to focus on me as a person… that doesn’t cost her extra. She pays attention to how décor affects the patient experience and has awesome supportive staff that share this holistic approach. The whole office was carefully crafted to make the patient feel a certain way. Sure, she may not accept certain insurance... I have no idea. All I know is that my insurance plan is typical of many group plan policies. Most of the things that stick out in my mind... eye contact, empathy, honesty, analytical thought, a cohesive team, some nice paint & IKEA furniture isn't all that expensive.
Greg Bauer : re: Great Primary Care Physician Visit commented on Wednesday, March 10, 2010 1:32:01 AM
My first response to reading this is that you MUST have Excellent insurance!!! Hopefully this can become a trend but I am skeptical.. I am glad you had such a great experience and I hope many others follow suit!

Add Your Comment

Please sign in to post a comment about this article.
Follow 360oandp.com on:
U.S. Orthotics
Bulldog Tools
WCBL
POINT Health Centers of America
OSSUR

ᅵ 2009 360 O&P, All Rights Reserved Home | About us | Content Advisory Board | FAQ | Privacy Policy | Terms of Service | My Account | Contact Us