Great Primary Care Physician Visit
Jennifer Robinson
I have to share this experience I had today—a unique patient experience. I visited a new primary care physician this afternoon. When I first entered this physician’s office, I felt like I was walking into a yoga studio—very fitting, since they teach yoga there. The waiting room was feng shui with soothing colors, modern furniture and zero clutter. I was immediately at ease. I was asked to complete the paperwork prior to coming, because of its depth. The questions—about 10 pages worth—focused not only on my health, but also on my perception of it. The receptionist asked to take my picture as she discreetly raised a small circular camera at me. Smile? Why not? You people are making me feel better already. I was gently escorted to a quant room. The only give away to this room being a ‘patient room’ was an examination table and computer. Otherwise, it looked like someplace I’d like to hang out. A few instances later, the physician arrived. Following my instincts, I jumped onto the patient examination table. She laughed. “Here, have a seat in this chair. It’s more comfortable. I want to get to know you more as a person first.” I laughed. Wow, what a concept. Taking her advice, I made myself comfortable in the plush chair next to her computer desk. Hey, didn’t I see that desk at IKEA? For the next 30 to 45 minutes we sat together and she went through every single page of new patient paperwork that I had completed. This was my personal interview. Family history. Daily habits. How I feel. What I want to change about my health. She looked me in the eye and talked to me like human being. She typed away as I talked, never even having to look at her computer screen. We developed a treatment plan together. But we weren't finished yet. She took me to another room, where I was educated on the homeopathic treatments she was prescribing for me. Another professional sat with me for an additional 10 or 15 minutes going over the treatment, the indications, side effects, and intake instructions. Then I was escorted to the receptionist where I scheduled a complete physical and health screening. I left the office feeling relieved. I did it. I’m talking care of me. And I finally found a doctor who took the time to know me—before treating me. She called this a partnership. That’s how we should all feel about our medical providers.